Privacy Policy

Nudge Osteopathy ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal and health information from you:

  • Personal details: name, address, phone number, email address, date of birth, emergency contact details.

  • Health information: medical history, treatment notes, diagnostic results, and other health-related information required for your care.

  • Payment details: including private health insurance information (via HICAPS), Medicare information (if relevant), and payment method details.

  • Online booking information: appointment preferences, booking confirmations, cancellations, and related communications made via our online booking system (integrated through Cliniko).

  • Digital interactions: any communication through our website, email, or direct messages on Instagram or Facebook.

2. How We Collect Information

We collect information when you:

  • Book an appointment online (via Cliniko or our website).

  • Attend an appointment and provide health history or treatment information.

  • Process payments via HICAPS or other payment methods.

  • Communicate with us via phone, email, or social media.

  • Subscribe to newsletters, promotional updates, or engage with us on Instagram or Facebook.

3. How We Use Your Information

Your information is used for purposes including:

  • Providing osteopathy and related health services.

  • Processing bookings, payments, and health insurance claims.

  • Maintaining accurate clinical records (stored securely in Cliniko).

  • Communicating with you about appointments, reminders, or updates.

  • Meeting legal and regulatory obligations under Australian law.

  • Marketing and promotional activities (only with your consent), including updates on services through social media platforms.

4. Storage and Security

  • Clinical and personal information is stored securely in Cliniko, a practice management system compliant with privacy and health data regulations.

  • Payment information processed through HICAPS is encrypted and not stored by us.

  • We use secure digital and physical systems to protect your data against loss, misuse, and unauthorised access.

  • Only authorised staff have access to your records, and all staff are bound by confidentiality obligations.

5. Disclosure of Information

We may disclose your information to:

  • Health professionals involved in your care (with your consent).

  • Private health insurers (via HICAPS) for processing claims.

  • Medicare or other government bodies where legally required.

  • Our service providers (e.g., Cliniko for booking and record-keeping).

  • Social media platforms (Instagram, Facebook) if you engage with us there, noting that those platforms have their own privacy policies.

We will not sell, rent, or trade your personal information.

6. Social Media

When you interact with us on Instagram or Facebook, please be aware that:

  • Any information you share publicly (e.g., comments, likes, tags) may be visible to others.

  • We encourage you to avoid sharing sensitive health information through social media channels.

  • Direct messages are treated confidentially but may be subject to the platforms’ own terms and conditions.

7. Access and Correction

You have the right to:

  • Access your personal and health records held by us.

  • Request corrections to ensure your information is accurate and up to date.

Requests can be made in writing to [insert contact email]. Identification may be required.

8. Complaints

If you believe we have breached your privacy, please contact us at:
Email: niraj@nudgeosteopathy.com
Phone: +61 404 211 763
Address: 6B The Mall, 348 Mountain Highway, Wantirna, VIC, 3155

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and available in our clinic.